Refund policy

REFUNDS

If you are unsatisfied with your order – please contact our support and we will do our best to help you out! 

We offer a 100% money back guarantee on all products that are damaged during shipping.

If applicable:

  1. To be eligible to claim a refund, you must have purchased products from passionenergy.co
  2. Refund requests and all order-related issues must be reported within 30 days of the delivery date. Please contact us at passionenergyco@gmail.com for assistance.
  3. Once approved, allow us 24-48 hours to process your refund.

Order Issue Resolution Window
All order-related concerns, including lost, damaged, missing, incorrect, or defective items, must be reported within 30 days of the delivery date.

After 30 days from delivery, our shipping carriers and logistics partners no longer accept claims for order-related concerns.. As a result, we are unable to process or resolve requests submitted after this timeframe.

Refund Method: The refund will be processed using the same payment method you used during the purchase. 

Refund Timeline: Once we initiate the refund, if you paid with PayPal, you will see the refund in your account immediately. If you paid with a credit card, it will take a few days to reflect on your account. Please note that the exact timeline may vary depending on your financial institution.

Confirmation Email: Once the refund has been processed, you will receive a confirmation email with the details of the transaction. This email will serve as proof of the refund for your records.

CANCELLATION
You can cancel within 6 hours of ordering as we strive to process and ship orders as soon as possible. All cancellations are subject to a 10% fee. Once an order has been shipped, it cannot be cancelled.

What should I do if I want to return my order?
You may return your new, in original packaging, and unused item within 30 days of receipt. All returns are subject to a 15% restocking fee.

Please note that buyer pays for return shipping cost.